Packages are generally dispatched within 3-5 days after receipt of payment and are shipped via myHermes with tracking .Shipping fees include handling and packing fees as well as postage costs. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Mirrors - dispatched within no more than 10 working days. You are responsible for payment of any local customs and import duties. If your item fail to arrive in the allotted timescale, you advise us by email ASAP so that we may investigate with the parcel carriers.
As our frames are manufacture to order, including mounts, we are unable to offer refunds or exchanges for any reason. When you place your order you will have 2 hour to make changes or cancel the order. Note that any product referred to as being in a standard size/listed size doesn't mean it is ready made . We are a custom frame manufacturer - FRAMES are made to order. Where bespoke items have been supplied correctly, we are not able to offer any exchanges or refunds. Any goods returned to us without autorisation will be held 30days during that time you will have the option for us to return the goods to you at your expense.